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Terms & Conditions




1. Scope

1.    These terms and conditions apply to the temporary and remunerated provision of hotel rooms for accommodation, as well as to all services and deliveries provided in connection with this, including any advance services provided to the accommodation Guest.

2.    Any terms and conditions supplied by the Guest shall not apply unless otherwise agreed previously in writing. This also applies to the reversal of the requirement for the written form. In these terms and conditions, ‘guest’ shall cover both the end customer and the commercially active contractor.

2. Contractual partners

1.    The contractual partner is AG GRAND HOTELS ENGADINERKULM, (hereinafter “Hotel”), and the purchaser/customer (hereinafter “Guest”).

3. Formation of the contractual relationship

1.    The contractual relationship is formed when the confirmation is sent to the Guest. Changes or cancellations may only be made within the scope of these T&Cs.

2.    If a third party has acted on the Guest’s behalf, the Guest shall be jointly and severally liable to the Hotel together with the third party for all obligations that arise from or in connection with their stay at the Hotel.

4. Prices

1.    The prices for the rooms and other Hotel services are stated exclusively in Swiss Francs (CHF) and include statutory value-added tax as stipulated under Swiss law.

5. Guarantee, billing, advance payment

1.    Each booking must be guaranteed by means of a valid credit card.

2.    In the event of advance payment, 100% of the total amount is to be paid within the period stated in the confirmation (generally seven days prior to arrival).

3.    Any agreed advance payment must be received before the Guest’s departure. Failing this, the Guest shall pay the remaining balance upon departure. Advance payments are subject to value-added tax.

6. Arrival and departure

1.    The hotel rooms are available for check-in from 3.00 pm and must be vacated by 12.00 pm on the day of departure.

2.    Arrivals and departures outside of the times stated above are only possible subject to availability and with prior contact with our reservation or reception teams. Such arrivals and departures will be charged accordingly.

3.    Depending on the booking situation, a late departure can be granted free of charge until 3.00 pm, at half the room price until 6.00 pm, and then at the full room price thereafter.

4.    If a Guest wishes to have guaranteed access to their room before 3.00 pm, the Guest shall also book the preceding night at full price.

7. Use and return of Hotel rooms

1.    The hotel room and the items, appliances and facilities provided may be used exclusively for their intended purpose. The Hotel refuses liability for damage and bodily injury caused by the misuse of the items, appliances and facilities. It will also be deemed misuse if more people than anticipated or registered use the rented Hotel room(s).

2.    Loss or damage arising as a result of the Guest’s negligence or intent may be charged by the Hotel.

8. Breakfast

1.    The breakfast buffet as well as the continental breakfast served by room service is included in our room prices.

9. Interim and final bill

1.    During their stay, the customer will receive a weekly interim bill for the services provided thus far upon request.

2.    The final bill will be payable upon departure at the latest.

10. Cancellation policy

1.    A cancellation must be arranged 7 days prior to arrival.

2.    In the event of cancellation after the aforementioned period has lapsed, or in the event of a no-show, a cancellation fee will apply.

3.    During certain periods, it may be possible to agree a longer cancellation period, which will be noted in the reservation.

11. Withdrawal of the Hotel

1.    If an advance payment or other payment guarantee agreed or requested in accordance with point 5 is not paid, even after the lapsing of an appropriate short grace period granted by the Hotel, the Hotel will be entitled to immediately withdraw from the contract.

2.    Furthermore, the Hotel will be entitled to withdraw from the contract with immediate effect if it is not or no longer reasonable for the Hotel to start, continue or fully execute the contractual relationship, including but not limited to:

  • If force majeure/other circumstances beyond the Hotel’s control make executing the contract seem unreasonable;
  • If rooms and/or event rooms are booked using misleading or misrepresented material facts (e.g. the identity of the Guest or the purpose of their booking);
  • If the Hotel has reasonable grounds to believe that the use of the Hotel’s services may endanger the smooth running of the business, or the security or reputation of the other guests and/or the Hotel, without this being attributable to the hotel’s domain or organisational area.

3.    In the aforementioned cases, the Hotel is entitled to immediately withdraw from the contract and the Guest will have no claim to damages. Any advance payments or guarantees paid by the Guest are due and payable to the Hotel in accordance with the provisions laid down in point 12.

12. Liability of the Hotel

1.    In principle, the Hotel is only liable to the Guest for willful or grossly negligent damage inflicted on the latter, which has occurred as a direct consequence of the Hotel’s failure to fulfil its contractual obligations or of materially inadequate performance. In any case, the sum of the damages is limited to a maximum of the cost of the stay booked by the guest or actually paid upon their departure (excl. VAT and cash payments).

2.    In the event of disruption to or a lack of Hotel services, the Hotel will make every effort to remedy the situation upon knowledge thereof or upon receiving a timely complaint from the Guest. The Guest shall make every reasonable effort to remedy the disruption and to minimise possible damage, and shall inform the Hotel immediately of all disruption or damage.

3.    In the event of the loss or damage of items brought onto the premises, the Hotel is likewise only liable for willful intent and gross negligence. If the Hotel is liable for third parties, it is likewise only liable in the event of gross negligence on the part of the third party; the Hotel’s liability is excluded if the third party intentionally causes loss or damage.

4.    The liability of the Hotel is expressly limited to the sum of the Hotel’s liability insurance coverage, particularly also in the case of third-party and consequential losses. Any further liability is expressly waived. Liability for valuables and cash is only accepted if these are kept in the room safe or were surrendered to reception in return for a receipt. In such cases, liability is limited to a maximum sum of CHF 50,000.00 per claim. The Hotel is not liable for loss or damage that arises as a result of force majeure.

5.    All liability claims will be forfeited without compensation if the Guest fails to immediately inform the Hotel in writing upon obtaining knowledge of loss, destruction or damage.

6.    In the absence of willful intent or gross negligence, the Hotel is not liable for the loss or damage of the Guest’s parked or maneuvered vehicles and their contents on the Hotel grounds.

7.    Messages, mail and goods shipments for the Guest will always be handled with care. The Hotel shall undertake the delivery, safekeeping and – if requested and for a fee – forwarding of such items. Claims for damages not involving willful intent or gross negligence, as well as third-party and consequential losses, are excluded.

13. Restaurants and Bars

1. Area of validity and contract partner:

The general terms and conditions (GTCs) apply to the contractual relationship between the individual guest (hereinafter referred to as the “individual guest”, “guest”, or “you”) and AG GRAND HOTELS ENGADINERKULM (hereinafter referred to as the “hotel” or “we”). Individual guests are deemed to be all guests holding reservations for a group of up to 8 persons. Groups of over 8 persons are deemed to be group bookings and are subject to the General terms and conditions for seminars, conventions and banquets.

2. Conclusion of contract:

  1. The provisions of the Swiss Code of Obligations apply to the conclusion of the contract. Normally, the contract is concluded by a reservation confirmation provided orally or in electronic form by the hotel.
  2. You acknowledge the version of the GTCs valid at the moment of the conclusion of the contract.
  3. Any other contractual conditions, even those which the guest declares to be applicable upon the conclusion of the contract, are only valid if and to the extent that they have been explicitly recognized in writing by the hotel.
  4. If the guest desires services which are not provided by the hotel, the hotel acts as the intermediary. These services are charged separately and the contracts for these services are not concluded with the hotel.
  5. If a third party makes a reservation for the guest, this third party is liable to the hotel together with the guest as a joint debtor for all the obligations from the contract. Each third party is obliged to forward all reservation-relevant information, in particular these GTCs, to the guest.

3. Services, prices, payments for no-shows, invoicing:

  1. The hotel is obliged to keep the table of reserved by the guest ready according to the reservation and in accordance with these GTCs, and to perform the agreed services.
  2. The hotel will hold the reserved table for up to 15 minutes after the confirmed reservation time. After that, the hotel is no longer bound by the reservation and may, at its discretion, allocate the table to other guests and forgo providing services to the tardy guest. Notwithstanding the foregoing, the hotel does not waive its right to charge a no-show fee.
  3. The guest is obliged to pay the applicable or agreed price of the hotel for the provision of the table and the other services agreed. This also applies for services requested by the guest and expenses of the hotel with third parties. The agreed prices are quoted in Swiss Francs, including the legally applicable VAT rate. If the period of time between the conclusion of the contract and the arrival of the guest exceeds four months, and the legal VAT rate or any other local taxes and duties increase, or if new local taxes and duties are introduced, the hotel reserves the right to increase the agreed prices by the amount of the rise in VAT or local taxes and duties, or by the amount of the newly introduced local taxes and duties.
  4. In some of our restaurants, we apply a no-show fee: The amount of the fee will be communicated at the time of reservation and will be charged if the guest fails to show up for the booked reservation without notifying the hotel at least 24 hours prior to the reservation time. The no-show fee will be charged to the credit card provided by the guest at the time of booking.
  5. In some of our restaurants, we operate with two seating times, e.g., 19.00 h and 21.00 h. Guests who choose the 19.00 h seating agree to return their table by 20.45 h, regardless of their arrival time.
  6. If an invoice is provided and nothing else has been agreed in writing, the invoice must be paid at the latest before the guest leaves. Invoices of the hotel without a due date are to be paid within 10 days of the date of invoice, without deduction. The hotel is permitted to invoice any charges incurred at any time and to request immediate payment. In the event of a default in payment, the hotel is permitted to charge the legally applicable default interest of 5% of the invoice amount, after the first reminder. Further claims for damages of the hotel remain reserved.
  7. The hotel accepts cash as well as all common credit cards in Switzerland as payment methods. Checks are not accepted.

4. Withdrawal of the contract:

  1. The hotel is permitted to withdraw from the contract extraordinarily based on justified grounds, for example if:
    • Force majeure events;
    • other conditions which are not the fault of the hotel which make the execution of the contract impossible;
    • the hotel has justified cause to assume that the use of the hotel services could danger smooth business operations, safety or the hotel;
  2. If the hotel withdraws from the contract with good cause, the customer is not entitled to any compensation.

5. Liability of the hotel:

  1. The hotel is only liable for willful conduct and gross negligence. Any other liability, particularly the liability for slight negligence and for auxiliary persons, is fully excluded.
  2. If a guest is provided with a parking space in the hotel garage or on the hotel’s car park, even if a fee is charged, or if the hotel provides any other possibility to deposit personal belongings of the guest, including but not limited to skis, sledges, snowboards, etc., no custody agreement is concluded as a result. The hotel has no monitoring obligation. If parked or taxied vehicles and their contents as well as deposited belongings are lost or damaged on the hotel premises, the hotel is not liable for them, provided the hotel, its legal representatives or vicarious agents have not acted with willfully or gross negligent. In these cases, the damage must be asserted against the hotel at the latest upon leaving the hotel premises.
  3. The hotel assumes no liability for services of sub-contractors performed at the hotel.
  4. All claims against the hotel shall expire in general six months after departure, provided the mandatory legal provisions do not specify longer periods.

6. Data privacy:

The collection and processing of personal data about the guest by the hotel is explained in the data privacy statement. This forms an integral component of these GTCs. The data privacy statement can be accessed here.

    7. Assignment:

    The hotel reserves the right to assign or pledge any claims against the guest arising from this contract, including any partial instalments, default interest and dunning fees, to third parties.

    8. Final provisions:

    1. If individual provisions of these GTCs are or become unenforceable or invalid, the validity of the rest of the provisions is not affected. The legal provisions apply in general.
    2. This contract is exclusively subject to Swiss law.
    3. The parties hereby agree that the exclusive place of jurisdiction is St. Moritz / Switzerland.

    14. Final provisions, jurisdiction, applicable law and address for service

    1.    Unilateral amendments or additions to these T&Cs by the Guest are not valid, even if made in writing.

    2.    The place of performance and payment is St. Moritz, Switzerland.


    3.    If any individual provision of these T&Cs for the temporary and remunerated provision of hotel rooms for accommodation is ineffective or void, this will not affect the validity of the remaining provisions. In such cases, the parties will promptly replace the invalid provision with an acceptable, valid provision whose content reflects as closely as possible the parties’ original commercial intent.


    4.    The contractual agreement between the Guest and the AG GRAND HOTELS ENGADINERKULM is exclusively subject to Swiss substantive law, with the exclusion of all provisions of the Federal Act on International Private Law (Internationales Privatrechtgesetz, IPRG) and all applicable bilateral and multilateral international agreements.


    5.    The exclusive jurisdiction for all claims arising from or in connection with this accommodation agreement between the parties defined at the start of this document is St. Moritz. The contractually agreed place of jurisdiction also applies to any preliminary proceedings for interim measures.


    6.    Guests residing abroad or Guests without permanent residence or with unknown domicile hereby declare that they wish to submit to enforcement proceedings in Switzerland within the meaning of Art. 50(2) of the Swiss Debt Collection and Bankruptcy Act (Bundesgesetz über Schuldbetreibung und Konkurs, SchKG) and, in favour of the AG GRAND HOTELS ENGADINERKULM, choose St. Moritz as their special domicile for the fulfilment of all obligations arising from or in connection with the present accommodation agreement.


    7.       Guests residing abroad and Guests without permanent residence or with unknown domicile agree that any court and/or enforcement documents intended for them from the St. Moritz judicial or enforcement authorities, including instruments and decisions, may be sent to the Hotel address with legally binding effect.